Privacy Policy
Last updated: 31 July 2026
1. Who we are
This website (“Canterbury Blocked Drains”) is operated to advertise plumbing services supplied by Dr Leak Plumbing & Electrical Pty Ltd (ABN 57 679 445 955) (“we”, “us”, “our”). We are committed to protecting your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information we collect
- Information you give us through our enquiry form: your name, phone number, email address, suburb, the service you need, your preferred time/date, and any job details you provide.
- Technical information collected automatically: your IP address, browser and device type, and how you use the site, via cookies and analytics tools.
3. How we collect it
We collect information directly from you when you complete a form or contact us, and automatically through cookies, analytics, and spam-protection tools when you browse the site.
4. Why we collect and use it
- respond to your enquiry and contact you about it;
- prepare quotes and arrange and carry out plumbing services;
- follow up and provide customer service;
- protect the site against spam and fraud; and
- maintain and improve the website.
5. Who we share it with
We may share your information with:
- Dr Leak Plumbing’s team, who action your enquiry and carry out the work;
- service providers who help us operate the website and manage enquiries on our behalf (for example website hosting, email, and marketing/management providers); and
- others where required or authorised by law.
We do not sell your personal information.
6. Third-party services and overseas handling
We use third-party providers to run the site, including website hosting (SiteGround), spam protection (Cloudflare Turnstile), and website analytics (Google Analytics 4). Google Analytics collects anonymised usage data to help us understand how the site is used. Some of these providers may store or process data on servers located outside Australia (for example, in the United States). We take reasonable steps to ensure your information is handled appropriately.
7. Cookies
We use cookies and similar technologies for website functionality and analytics. You can control or disable cookies through your browser settings, though some features may not work as intended.
8. Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, use or disclosure.
9. How long we keep it
We keep your personal information only for as long as needed for the purposes above, or as required by law, and then take reasonable steps to destroy or de-identify it.
10. Access and correction
You can ask to access or correct the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time.
11. Complaints
If you have a privacy concern, please contact us first so we can try to resolve it. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Contact us
Dr Leak Plumbing & Electrical Pty Ltd — Phone 1300 261 965 · Email [email protected]
13. Changes to this policy
We may update this Privacy Policy from time to time. The current version is the one published on this page.